GoToTraining - Audio Checklist

Audio Checklist: Using Telephone or Mic & Speakers

For additional help with audio problems, see Audio Troubleshooting.

Telephone:

When dialing in by telephone, simply use the telephone number and access codes provided in the registration email.

It is strongly recommended that only land-line telephones be used, as cellular telephones often introduce static noises that all attendees will hear. 

Mic & Speakers Device Recommendations:

When using Mic & Speakers, audio quality can vary based on your audio software, hardware manufacturer and operating system. We recommend the following audio hardware in order from best quality to poor quality:

Listed in order from best quality to poor quality
	USB* headset connected to your computer	Best
	Headphones and USB* microphone connected to your computer
	Analog** headset connected to your computer	Good
	Headphones and analog microphone** connected to your computer
+	External speakers and analog microphone
	Laptop built-in microphone and speakers	Poor
	External speakers and USB Webcam microphone	Poor

*USB Cable **Analog Cable

Mic & Speakers Setup - PC

To select and test your Mic & Speakers

1. During a session, select Use Mic & Speakers in the Audio pane of your Control Panel.

2. Click test.

a. Select a microphone from the drop-down menu. Speak into your microphone: If the correct device is selected, the meter lights up green.

b. Select speakers from the drop-down menu. Click Play Sound: If connected correctly, the meter lights up green and you hear an audio track through your speakers.

Note: If the green meters do not light up, select another device listed in the menu and repeat the test.

c. The volume bar can be adjusted at any time during the session.

Note: Advanced audio settings are automatically adjusted. We recommend you keep the advanced options checked. If you uncheck the advanced options, you must manually configure your audio settings through Windows Sounds and Audio Devices. If your attendees can't understand you because your voice is distorted, try to uncheck Microphone boost.

3. Click OK.

Mic & Speakers Setup - Mac

Mac users can select audio devices in-session only. Input and output devices connected to your computer are automatically detected.

To select and test your Mic &Speakers

1. Open the Audio pane of the Control Panel. If your audio devices are connected correctly, you should see the sound meters in the Control Panel light up green when you speak.
2. If the meters for Mic & Speakers do not light up green when you or others are speaking, click the icons in the Audio pane of the Control Panel. A drop-down menu appears when you click either icon.
3. Microphone - To test, speak into your microphone; if the correct device is selected, the meter lights up green.
4. Speakers - To test, select a device from the drop-down menu. If connected correctly, the meter lights up green and you hear an audio track through your speakers.
5. If the green meters do not light up, select another device listed in the menu and repeat the test.
6. Adjust speaker volume on your Mac keyboard.